SHIPPING AND DELIVERY

WHERE IS MY ORDER/WHEN WILL I RECEIVE MY ITEMS?

 

Once your order has been placed, it will be processed within 24-48 hours. Once your order is prepared for shipment and leaves our warehouse, the shipping time begins.

To keep you informed about your order, we aim to provide you with a tracking number within 48 hours after your order has been prepared for shipping. This tracking number will enable you to monitor the progress of your package.

Should you have any inquiries or require assistance during this process, please don’t hesitate to reach out to our support team at info@darukai.store.

Please be sure to check the product description for estimated start ship dates.

Once shipped, US shipments (depending on shipping method) will take 2-9 business days, and international shipments will take 4-20 business days to be delivered.

DO YOU SHIP INTERNATIONALLY?

 

We ship to most countries around the world with the exception of limited countries based on international agreements and freight forwarder restrictions. If we are unable to ship to your country, you will be notified at checkout and your purchase will be blocked. Please contact our support team with any further questions at info@darukai.store.

HOW MUCH DOES SHIPPING COST?

 

Shipping costs are displayed on the checkout page and are calculated based on the freight forwarder’s rates, depending on weight, shipping method, and destination.

CAN I UPDATE MY SHIPPING ADDRESS AFTER I HAVE ORDERED?

 

If you have incorrectly formatted or entered your address, please contact customer support at info@darukai.store immediately with your order number and the correct shipping address. If you fail to communicate a shipping address change before your order is shipped, you will have to contact the courier to reroute your order. Darukai is not responsible for shipment to an incorrect address if we are not provided the information prior to dispatch.

If your package fails to be delivered due to an insufficient delivery address, the goods will be returned to us. Please contact us if this occurs, and we will organize a reshipment to an updated shipping address at an additional shipping cost.

HOW DO I TRACK MY ORDER?

 

Tracking information will be sent to the contact information you provide us. This will be sent via email/SMS when your order has been fulfilled. For specific tracking details or if your delivery is late, you can contact the carrier directly for the most up-to-date information, including any carrier or regional delays. Alternatively, feel free to contact us at info@darukai.store.

 

PAYMENT

WHAT PAYMENT METHODS ARE ACCEPTED?

 

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept PayPal.

You may also select alternative payment options such as Klarna and Shop Pay.

At this time, we do not accept any form of cryptocurrency.

IS MY PAYMENT SECURE?

 

Yes, your payment is secure. Our website uses the most up-to-date SSL encryption security techniques. Additionally, all customer data is treated with strict confidentiality.