SHIPPING AND RETURNS
SHIPPING AND RETURNS
We offer a return policy only for cases where the item received is defective or the wrong product has been sent. Due to the custom nature of our products, we cannot accept returns for other reasons. If you have received a defective item or if the wrong product was sent to you, you have 30 days after receiving your item to request a return.
To be eligible for a return in these cases, your item must be unused, in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at info@darukai.store. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any questions regarding returns at info@darukai.store.
Please note that certain types of items, such as perishable goods, custom products (such as special orders or personalized items), and personal care goods are non-returnable. If you have questions or concerns about your specific item, please get in touch with us.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@darukai.store.